This Refund & Cancellation Policy governs refunds, cancellations, and payment-related matters for services offered through the Iconverse platform ("Platform"), operated by Sovra Technology Pvt. Ltd. ("Iconverse", "Company", "we", "our", or "us").
By purchasing any paid service on the Platform, you acknowledge that you have read, understood, and agreed to this Policy.
1. Scope
This Policy applies to all eligible paid digital services offered through the Platform, including but not limited to:
- Creator Launch Pass
- Fan Membership
- Any other digital services or features introduced by Iconverse from time to time
2. Nature of Services
Iconverse primarily provides digital services and digital access.
Many of our services are activated immediately or shortly after successful payment. Once a digital service has been activated, delivered, or made available to your account, it is generally considered consumed and may not be eligible for cancellation or refund.
3. Creator Launch Pass
The Creator Launch Pass is a one-time digital activation that enables eligible creators to access creator features available on the Platform.
Once the Creator Launch Pass has been successfully activated on your account, the activation fee is generally non-refundable and non-cancellable.
Purchase of a Creator Launch Pass does not guarantee:
- Selection in any audition or show
- Brand collaborations
- Creator earnings
- Audience growth
- Commercial success
4. Fan Membership
Fan Membership is a one-time digital membership that provides access to eligible fan engagement features available on the Platform.
Once the membership has been activated, the membership fee is generally non-refundable and non-cancellable.
Membership does not guarantee access to every creator activity or feature.
5. Eligible Refund Requests
Refunds may be considered in circumstances including:
- Duplicate payment for the same service
- Payment deducted but service was not activated due to a verified technical failure
- Payment processed multiple times for a single order
- Accidental overcharging attributable to the Company
- Any other circumstance where the Company determines that a refund is appropriate
All refund requests are subject to verification and approval by Iconverse.
6. Non-Refundable Situations
Refunds will generally not be provided where:
- The digital service has already been activated or delivered
- The user changes their mind after purchase
- The user does not use the purchased service
- The creator is not selected in an audition or show
- Expected followers, fans, earnings, sponsorships, or brand opportunities are not achieved
- The account is suspended or terminated due to violation of the Terms of Service or other Platform policies
- Incorrect information was provided during registration or verification
7. Cancellation
Users may discontinue using the Platform at any time.
Discontinuing use of the Platform or deleting an account does not automatically entitle the user to a refund for previously purchased digital services.
The Company reserves the right to cancel, suspend, or discontinue any service where required by law, for security reasons, or to protect the integrity of the Platform.
8. Failed or Pending Transactions
If a payment is deducted but the purchased service is not activated due to a payment processing issue, users should contact Iconverse Customer Support with the relevant transaction details.
Verified failed transactions will be investigated promptly. Where appropriate, the service will be activated or a refund will be processed.
9. Refund Processing
Where a refund is approved:
- The refund will be processed through the original payment method, wherever possible
- Processing timelines depend on the payment gateway, banking partner, or financial institution
- Delays caused by banks or payment providers are beyond the Company's control
10. Fraud Prevention
Iconverse reserves the right to refuse any refund request where fraud, abuse, misuse of promotional offers, chargeback abuse, or violation of Platform policies is reasonably suspected.
11. Changes to this Policy
The Company may update this Refund & Cancellation Policy from time to time.
The revised Policy shall become effective upon publication on the Platform unless otherwise specified.
Continued use of the Platform after such updates constitutes acceptance of the revised Policy.
12. Contact Us
For questions regarding refunds, cancellations, or payment-related matters, users may contact Iconverse through the official contact details published on the Platform.
By purchasing any paid service on Iconverse, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.