This Content Moderation Policy ("Policy") explains how Sovra Technology Pvt. Ltd. ("Iconverse", "Company", "we", "our", or "us") reviews, moderates, restricts, removes, and manages user-generated content on the Iconverse platform ("Platform").
This Policy should be read together with the Iconverse Terms of Service, Community Guidelines, Creator Policy, Privacy Policy, Intellectual Property Policy, and all other applicable Platform policies.
1. Purpose
Iconverse is committed to maintaining a safe, respectful, lawful, and creator-friendly digital entertainment platform.
This Policy describes how user-generated content is moderated to:
- Protect users.
- Promote responsible content creation.
- Prevent misuse of the Platform.
- Comply with applicable laws and regulations.
- Maintain community trust.
2. Scope
This Policy applies to all content published, uploaded, submitted, shared, or otherwise made available on the Platform, including but not limited to:
- Creator profiles.
- Profile photographs.
- Biographies.
- Text.
- Images.
- Videos.
- Audio.
- Comments.
- Captions.
- Community posts.
- Creator submissions.
- Audition-related content.
- Any other user-generated material.
3. Content Standards
Users must publish only content that complies with applicable laws and Platform policies.
Content that may be removed includes, but is not limited to:
- Illegal content.
- Copyright or trademark infringement.
- Impersonation.
- Fraud or deceptive practices.
- Spam.
- Malware or phishing content.
- Hate speech.
- Harassment or bullying.
- Threats or intimidation.
- Extremist or terrorist content.
- Obscene or sexually exploitative material.
- Child sexual abuse or exploitation.
- Content promoting unlawful activities.
- Content violating another person's privacy or legal rights.
4. Moderation Process
Iconverse may review content using one or more of the following methods:
- Automated detection tools.
- User reports.
- Manual review by authorised moderators.
- Verification during Platform investigations.
- Legal or regulatory requests.
Not every item of content is reviewed before publication.
5. User Reporting
Users are encouraged to report content they reasonably believe violates Platform policies or applicable law.
Reports should be made through the reporting tools provided on the Platform or through official support channels.
Providing false or malicious reports may itself constitute a violation of Platform policies.
6. Moderation Actions
Where a violation is identified, Iconverse may take one or more of the following actions:
- Remove or restrict access to content.
- Issue a warning.
- Request modification of content.
- Temporarily suspend specific Platform features.
- Suspend the user account.
- Permanently terminate the account.
- Cancel participation in auditions, campaigns, or other Platform activities.
- Notify appropriate authorities where required by law.
The action taken will depend on the seriousness, frequency, and impact of the violation.
7. Repeat Violations
Repeated or serious violations may result in stronger enforcement actions, including permanent account suspension or termination.
Iconverse may also permanently remove access to creator features or Fan Membership benefits where appropriate.
8. Intellectual Property Complaints
Users who believe their intellectual property rights have been infringed may submit a complaint through the official grievance or copyright reporting process.
Where appropriate, Iconverse may remove or disable access to allegedly infringing content while the matter is reviewed.
9. Legal Compliance
Iconverse may restrict or remove content where required to comply with:
- Applicable laws.
- Court orders.
- Government directions.
- Regulatory requirements.
- Law enforcement requests.
10. Appeals
Where reasonably appropriate, users may request a review of certain moderation decisions through the Platform's grievance or support process.
Submission of an appeal does not guarantee restoration of content or reinstatement of an account.
The Company's decision following review shall be final.
11. Record Retention
Iconverse may retain copies of removed content or moderation records where necessary for:
- Legal compliance.
- Dispute resolution.
- Fraud prevention.
- Security investigations.
- Enforcement of Platform policies.
12. Policy Updates
Iconverse may modify this Content Moderation Policy from time to time to reflect changes in legal requirements, Platform operations, or community standards.
Updated versions become effective upon publication on the Platform unless otherwise specified.
Continued use of the Platform after publication constitutes acceptance of the revised Policy.
13. Contact Us
For questions regarding this Policy or to report content that may violate Platform policies, users may contact Iconverse through the official contact details published on the Platform.
By using the Iconverse Platform, you acknowledge that you have read, understood, and agreed to this Content Moderation Policy.